Medical Records Paralegal

What You’ll Do Provide exceptional client service, acting as the first point of contact for updates and questions Manage a high-volume caseload with precision and care Use RingCentral and Casee case management system daily Identify pending medical records and billing requests Contact medical facilities via phone or written communication Review and interpret previously submitted medical records Enter detailed notes of communications with providers Set follow-up dates and escalate issues to assigned paralegals Maintain electronic files and ensure timely case progression Skills & Qualification Experience with medical records management in a legal or healthcare settin Proficiency in RingCentral and Casee (or similar systems Strong organizational skills and ability to handle heavy call volum Excellent communication skills – verbal and writte Detail-oriented, proactive, and able to thrive in a fast-paced environmen Commitment to confidentiality and professionalis