Operations Officer - French Speaker
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Industry Consulting Founded 2010 Type Public Website http://www.amsol.co.ke/ Address Africa Management Solutions Ltd Vision Plaza, 3rd Floor, Mombasa Road, Nairobi
View All Jobs at Africa Management Solutions Limited (AMSOL)
POSITION OVERVIEW
- Our client in the visa application and outsourcing sector seeks a customer-focused, detail-oriented Operations Officer to support visa application processing at a Visa Application Centre (VAC) in Nairobi.
QUALIFICATIONS & REQUIREMENTS
- Minimum 12 years of formal education; diploma and degree holders encouraged to apply.
- At least 12 months' relevant experience in customer service, hospitality, travel and tourism, administration, or a related field.
- Fluency in French is mandatory. Eligible recent graduates are encouraged to apply.
- Proficiency in Microsoft Office and basic computer systems.
- Good typing, data entry, and information management skills.
- Strong verbal and written communication and interpersonal skills.
- Excellent customer service and professional enquiry-handling skills.
- Strong attention to detail and accuracy in fast-paced environments.
- Good organisation, time management, and task prioritisation skills.
- Ability to work independently and collaboratively.
- Integrity, confidentiality, accountability, and professionalism.
KEY COMPETENCIES
- Customer Service Excellence
- Attention to Detail
- Data Accuracy and Record Management
- French-Language Communication
- Communication and Interpersonal Skills
- Time Management and Organisation
- Professionalism and Integrity
- Adaptability and Teamwork
- Compliance and Process Adherence
WHAT WE OFFER
- Professional, internationally focused work environment.
- Exposure to visa application processing and operational procedures.
- Structured learning and career development opportunities.
- Competitive remuneration package