Patient Care Coordinator US Healthcare
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Summary Provide high-quality patient support while managing scheduling, records, and communication. Ensure compliance with HIPAA and Kenya’s Data Protection Act, while delivering an excellent patient experience. Responsibilities Handle patient inquiries (in-person, calls, email) Schedule appointments considering availability, restrictions, and optimization (incl. double-booking) Maintain accurate patient records in EHR/EMR systems Verify patient eligibility and documentation Ensure compliance with HIPAA and safety standards Collaborate with clinical and admin teams De-escalate patient concerns professionally Requirements Experience with medical scheduling and EHR/EMR systems Knowledge of HIPAA or data privacy standards Strong communication and customer service skills Attention to detail and organization Conflict resolution and multitasking ability go to method of application »