Real-Time Analyst
Never pay for any notarisation, certificate or assessment as part of any recruitment process.
When in doubt, contact us
Industry ICT / Telecommunication Founded N / A Type N / A Website N / A Address
View All Jobs at Solvo Global
What You'll Do
- Monitor real-time performance and contact center KPIs.
- Manage service levels and workforce allocation throughout the day.
- Identify operational risks and provide immediate solutions.
- Adjust staffing plans to meet changing business demands.
- Generate performance reports and analyze trends.
- Collaborate with operations leaders to drive efficiency and SLA compliance.
- Escalate critical issues and support business continuity.
What We're Looking For
- Experience as a Real-Time Analyst (RTA), Workforce Management Analyst, or similar role.
- Strong analytical and problem-solving skills.
- Knowledge of contact center metrics, service levels, and workforce management practices.
- Experience with tools such as NICE, Verint, IEX, or similar WFM platforms.
- Excellent communication and stakeholder management skills.
- Ability to thrive in a fast-paced, data-driven environment.