Retail Customer Experience Agent - Mobility-Kitengela
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Industry Engineering / Technical Founded N / A Type Private Website http://www.m-kopa.com/ Address Chania Avenue, Off ring-road, Kilimani, Nairobi Kenya
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What You'll Do
- Lead product pitching, demonstrations, and induction sessions for new customers
- Explain financing terms, insurance, driving school requirements, and customer responsibilities
- Review KYC documents and ensure policy compliance
- Capture customer data accurately into the system and sync with the Customer Care Team for screening
- Identify fraud risks or documentation inconsistencies and escalate appropriately
- Validate asset readiness checklists covering mechanical state, charge levels, and accessories
- Manage the end-to-end onboarding workflow: verification → training → activation → issuance
- Document and hand over bikes, accessories, helmets, and additional equipment to customers
- Deliver customer training on riding safety, insurance, battery care, charging, payments, and app use
- Validate customer understanding and track training attendance
- This is an on-site role based at one of our retail shops across Kenya. You will be reporting to the Customer Experience Officer.
Expertise
- College diploma or tertiary training in any field
- Minimum 1 year of experience in customer service (front office experience is a plus)
- Basic technical knowledge is advantageous but not required
- Strong customer service and communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Attention to detail in maintaining shop operations
- Professional and friendly demeanor when interacting with customers