We are looking for a detail-oriented, analytical, and customer-focused Risk Operations Coordinator to join our growing team.

This role is ideal for professionals who enjoy working with documentation, client support, data validation, reporting, and operational processes. You'll play a critical role in supporting insurance-related operations, maintaining accurate records, processing requests, and ensuring exceptional service for both clients and internal teams.

If you're looking for stability, development, and long-term growth within a professional organization, this opportunity is for you.

What You'll Do

Insurance & Risk Operations

• Process Certificates of Insurance (COIs)
• Review policy information and carrier documentation
• Ensure certificates are issued accurately and from the appropriate policy
• Process requests through internal platforms and service portals
• Maintain organized and updated insurance records

Client & Vendor Support

• Communicate with clients, carriers, vendors, and internal stakeholders
• Respond to requests and follow up on pending items
• Provide professional and timely customer service
• Build strong working relationships across multiple teams

Documentation & Data Management

• Maintain policy endorsements and operational records
• Update payment trackers and internal databases
• Verify information accuracy and identify discrepancies
• Support reporting and administrative projects

Process Improvement

• Follow structured procedures and operational workflows
• Support initiatives that improve efficiency and service quality
• Assist with special projects assigned by leadership

What We're Looking For

Required Qualifications

• B2+ English (written and spoken)

1–3 years of experience in:

• Administrative Support
• Customer Service
• Insurance Operations
• Payroll Support
• Business Operations
• Back-Office Environments
• Strong Microsoft Office skills