Sales Executive-Smart locks

Job Summary

• We are seeking a motivated, customer-focused, and results-driven Sales Executive to join our team in Eldoret. The successful candidate will be responsible for selling smart locks and related security products, assisting customers in selecting suitable solutions, and ensuring an excellent experience.
• The ideal candidate should have strong sales and communication skills, an interest in smart security technology, and the ability to demonstrate product features and explain the benefits of smart locks to customers.

Key Responsibilities

Showroom Sales and Customer Service

• Welcome customers visiting and understand their security requirements.
• Identify customer needs and recommend suitable smart lock solutions.
• Explain product features, benefits, pricing, and available options.
• Demonstrate smart locks and their functions to prospective customers.
• Convert showroom enquiries into sales while maintaining excellent customer service.

Smart Lock Product Knowledge

• Develop a thorough understanding of the company\'s smart lock products.
• Explain different unlocking methods, including fingerprint, PIN code, RFID card, mobile application, and other available features.
• Demonstrate product functionality, installation requirements, and compatibility with different types of doors.
• Keep up to date with new products, features, and developments in smart security technology.
• Assist customers with basic product setup and usage instructions.

Sales Performance and Business Development

• Achieve assigned monthly and quarterly sales targets.
• Identify opportunities to increase sales through product recommendations and complementary accessories.
• Develop relationships with homeowners, property developers, contractors, interior designers, and other potential customers.
• Follow up on quotations and outstanding customer enquiries to improve conversion rates.

Sales Administration and Reporting

• Prepare quotations, sales orders, invoices, and other relevant sales documentation.
• Prepare daily and weekly sales reports as required.
• Monitor showroom stock levels and report low-stock items to the relevant department.
• Ensure that all sales transactions are properly documented and payments are handled according to company procedures.

After-Sales Support

• Provide customers with basic guidance on smart lock operation and maintenance.
• Explain warranty terms and available installation or technical support services.
• Coordinate with the technical team for installation enquiries and customer support requests.
• Follow up with customers after purchase to confirm satisfaction and identify further sales opportunities.

Required Qualifications and Experience

• Diploma or certificate in Sales, Marketing, Business Administration, or a related field is an advantage.
• Previous experience in showroom sales, retail sales, electronics, security products, or customer service is preferred.
• Experience selling smart locks, electronic security systems, or related products will be an added advantage.
• Basic computer skills and familiarity with sales records, quotations, and inventory systems.
• Good communication skills in English and Kiswahili.
• Ability to communicate confidently with customers and explain technical product features in simple terms.