Senior Supervisor - Pensions Administration

Key Responsibilities

• Oversee the end-to-end administration of a portfolio of pension schemes including onboarding, contributions, benefit payments, and exits. 
• Verify and approve complex fund updates, scheme valuations, member statements, and regulatory filings. 
• Authorize escalated withdrawal requests and high-value transactions within the set approval matrix. 
• Monitor compliance with statutory obligations and support internal/external audits. 
• Lead and coordinate trustee and member meetings, AGMs, and training sessions. 
• Prepare and review quarterly and annual scheme performance and compliance reports for management and regulatory bodies. 
• Provide mentorship, technical guidance, and performance oversight for junior staff and scheme supervisors. 
• Drive innovation through automation of operational processes and continuous improvement initiatives. 
• Liaise with external stakeholders, including clients, intermediaries, custodians, and regulators, to resolve complex scheme matters. 
• Contribute to the preparation of scheme-specific board papers and performance dashboards for leadership review. and 
• Other duties as may be assigned by the Line Manager from time to time. 

Academic and Professional Qualifications required

• Bachelor’s degree in Economics, Insurance, Actuarial Science, Statistics, Mathematics, or a related field. 
• Professional qualification in retirement benefits, insurance, marketing, or business development (e.g, FSRI, CPSP, AIIK, CPAM, CIM).
• Minimum of 5 years’ experience in pension administration with at least 2 years in a supervisory or team-lead capacity. 
• Strong understanding of the Retirement Benefits Act and the regulatory framework in Kenya. 
• Proficiency in Microsoft Excel and Microsoft Office Suite.

Key Competencies

• Proven leadership and team management skills. 
• Advanced technical competence in pension administration. 
• Strong analytical skills and attention to detail. 
• Excellent communication and stakeholder engagement skills. 
• Ability to manage multiple priorities and meet strict deadlines. 
• High level of integrity, professionalism, and ethical conduct.