Supervisor Nairobi, Kenya On-Site

About the Role We're looking for an experienced Supervisor to lead and support a team in a BPO/Customer Service environment, ensuring strong performance, service quality, and client satisfaction. Key Responsibilities Lead, coach, and manage a team to achieve KPIs and performance targets. Monitor productivity, attendance, and service quality. Provide feedback, training, and performance coaching. Analyze reports and performance metrics to drive improvements. Handle escalations and maintain strong client relationships. Ensure compliance with company policies and quality standards. Requirements Previous experience as a Supervisor, Team Leader, or similar leadership role (required). Experience managing teams in a BPO, Call Center, Customer Service, or Operations environment. Advanced Excel skills and experience with reporting, KPIs, and data analysis. Strong leadership, communication, and coaching abilities. Excellent problem-solving and critical-thinking skills. Ability to work in a fast-paced, results-driven environment. Bachelor's degree preferred.