System Support Analyst

Job Purpose:

• To identify business requirements and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.

Key Responsibilities:

• Configure and/or customize business applications to meet business requirements using various databases and software tools. 
• Assist in presentations of system functionality to new users and departments. Drive systems adoption by business users. 
• Enhance and create user and system documentation as needed. 
• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations. 
• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented. 
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. 
• Capturing business application information needs and mapping of the same to the software and /or database components. 
• Perform data modelling to analyze and specify data structures within an application system. 
• Developing database objects and structures for data storage, retrieval and reporting according to specifications. 
• Implementing and testing database design and functionality and tuning for performance. 
• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications. 
• Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for the business. 
• Delegated Authority: As per the approved Delegated Authority Matrix

Knowledge, Experience and Qualifications required and Essential Competencies - External

• Degree in Computer Science or a technical-related field. 
• 4 – 6 years of experience in applications development, which includes system customization, support, and report designs. 
• 2 years’ experience with RDMS, preferably MS SQL Server, Oracle, and MySQL 
• Certified in ITIL 
• Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and payment technologies 
• Experience in processing automation using robotics. 
• Previous experience in a financial/insurance institution will be an added advantage. 
• Experience in Data analytic and Power BI will be an added advantage. 
• Membership to relevant IT bodies.