Tour Consultant

The Role

• Identify and generate new leads through various channels including cold calls, emails, networking events, and online platforms.
• Build and maintain relationships with both potential and existing clients, providing exceptional customer service and support throughout the sales process.
• Present and promote tour packages and travel services to potential clients, tailoring offerings to meet customer needs and preferences
• Identify opportunities to upsell or crosssell additional travel services such as premium packages, special tours, or extra services.
• Assist in the development and execution of both online and offline marketing campaigns to increase brand awareness and customer engagement.
• Develop marketing content for social media, email newsletters, blogs, and the company website.
• Ensure the content aligns with the company's brand image.
• Conduct market research to understand current trends, customer preferences, and competitor offerings, and adjust marketing strategies accordingly.
• Help in maintaining the company's brand image and ensuring all marketing materials are consistent with the company's values and messaging.
• Address and resolve customer complaints or issues in a professional manner, ensuring a positive outcome for both the client and the company
• Work closely with the tour operation team, product managers, and other departments to ensure seamless service delivery to clients

Qualifiications

• A degree or Diploma in Tourism, Hospitality, or a related field.
• 1-2 years' experience in sales and marketing, ideally within the travel or tourism industry
• Strong client data base.
• Proven track record of meeting or exceeding sales targets.
• Excellent knowledge of MS Office and marketing software.