VP of Service Operations
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Industry ICT / Telecommunication Founded N / A Type N / A Website N / A Address
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What You’ll Do
- Lead and develop SDR Directors, Managers, Team Leaders, and Sales Development Representatives.
- Create and execute Sales Development and outbound strategies.
- Drive pipeline generation and qualified sales opportunities.
- Establish KPIs, scorecards, performance reviews, and development plans.
- Monitor calls, meetings, conversion rates, qualified opportunities, and pipeline results.
- Partner with Sales, Marketing, Revenue Operations, and Executive Leadership.
- Support workforce planning, headcount strategy, and organizational growth.
- Optimize processes, workflows, campaigns, and sales productivity.
- Build a culture of accountability, collaboration, and continuous improvement.
What We’re Looking For
- 5+ years of experience in Sales Development, Business Development, Revenue Operations, or B2B Sales leadership.
- Proven experience leading SDR or BDR teams.
- Experience managing Team Leaders, Managers, Directors, or other sales leaders.
- 2+ years of hands-on Salesforce experience.
- Strong knowledge of outbound sales, prospecting, pipeline generation, KPIs, and conversion metrics.
- Experience using CRM platforms, sales engagement tools, reporting tools, and business intelligence solutions.
- Strong executive communication, leadership, and presentation skills.
- Associate or bachelor’s degree in Business or a related field.
- Advanced English proficiency, C1-C2.
- Availability to work on-site in Colombia or Kenya.
Nice to Have
- 4+ years of managerial experience.
- Experience leading or scaling large, multi-layered sales organizations.
- Background in SaaS, technology, PEO, HCM, or business services.
- Experience with workforce planning, headcount management, and leadership development.