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Pharmaplus Pharmacies
Nairobi, KE
CRM Retention Lead
4 months ago
Role Summary: Owns customer retention and lifecycle marketing. Core Responsibilities: Manage email, SMS, WhatsApp Develop CRM strategies campaigns Build loyalty programs Segment customer base Optimize lifecycle marketing KPIs: Repeat purchase rate Customer Lifetime Value (LTV) Retention rates Revenue from CRM channels Churn rate go to method of application »
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Minet Kenya
Nairobi, KE
Case Manager - Clinical Call Centre Agents
4 months ago
To provide efficient, professional, and multilingual customer support by handling inquiries, resolving issues, and delivering accurate information to clients, while ensuring high levels of customer satisfaction and supporting the organization’s service objectives. Duties and Responsiblities Call Centre Management - Effective management of the 24-hour call Centre. Response to all calls channeled to
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Sheer Logic
Nairobi, KE
Customer Retention OfficerTelecommunications- 35k
4 months ago
We are looking for a dynamic and customer-focused Customer Retention Officer to join a fast-paced telecommunications environment. This role is responsible for reducing customer churn, strengthening customer relationships, and delivering an exceptional customer experience through proactive engagement and effective issue resolution. The ideal candidate will play a key role in retaining home internet
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Henkel
Nairobi, KE
Customer Excellence and Logistics Specialist
4 months ago
What You´ll Do Order Management: annual order entry, ensure sales orders are entered on time for all entry channels, Henkel eshop and EDI monitoring mgmt of orders Invoicing and Claims Management: invoice entry and mgmt, commercial credit and debit note mgmt, claims and complaints mgmt Master Data, Report Mngmt & KPI: support to MDM team in generating reports for CSX operations, to achieve KPIs, u
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Riziki Source
Nairobi, KE
Call Center Agent
4 months ago
Key Responsibilities Handle inbound and/or outbound customer calls professionally Provide accurate information on products and services Address customer inquiries, concerns, and complaints effectively Maintain clear and professional communication at all times Accurately capture and update customer information in systems Role Requirements Must be based in Nairobi Strong verbal communication skills
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Liberty Life
Nairobi, KE
Customer Experience Executive
4 months ago
Job Summary This position is responsible for building sustainable relationships of trust through open, proactive and interactive communication with customers in order to drive loyalty and retention. The role is key in delivering the customer value proposition and adhering to the customer service charter. Key Responsibilities Continually update the customer profile so that Liberty Life retains the
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Cigna
Nairobi, KE
Customer Service Supervisor GHB EU - Nairobi
4 months ago
YOUR JOB: Accountable to review and assess inventory levels, coordinating daily goals and planning and adjust where needed in view of achieving KPIs. You are accountable to ensure that productivity, quality and customer satisfaction, are managed within own team and motivation of the individuals and team to achieve the operational KPI’s. Being proactive in identifying improvement/enhancement opport
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Remote
Nairobi, KE
Customer Care Associate - EMEA
4 months ago
The Customer Care Associate position at Remote is focused on supporting our standard users. The Customer Care Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels. This is an exciting time to join Remote! Requirements Strong problem-solving skills with a passion for enhancing the
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Summit Recruitment and Search
Nairobi, KE
Customer Service Representative Nairobi, Kenya
4 months ago
The successful candidate will be responsible for receiving and capturing orders and Pro Forma Invoices, checking that the pricing, quantity and slitting pattern is correct. The role is pivotal in managing and coordinating international trade logistics, providing top-tier customer service and ensuring compliance with trade regulations. Key Responsibilities Serve as the primary liaison between custo
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Solvo Global
Nairobi, KE
Customer Service Representative
4 months ago
About the Role Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support. You will work in a high-volume contact center environment, where strong communic
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Adept Systems
Nairobi, KE
Customer Service Associate
4 months ago
Core Responsibility Order Management Managing the end-to-end Order-to-Cash cycle via ERP systems. Account Retention Maintaining B2B relationships with developers and distributors. Logistics Link Coordinating with dispatch teams to minimize lead times. Issue Resolution Resolving weight, quality, and delivery disputes. Telesales Daily calling of Retailers for order generation Education: Diploma or B
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NALA
Nairobi, KE
Team Lead - Onboarding Operations
4 months ago
Your Mission You will own how customers and partners are onboarded into RAFIKI, leading a team responsible for reviewing, verifying, and approving onboarding cases across markets. Your mission is to build and run an onboarding operation that is fast enough to support growth, rigorous enough to meet regulatory standards, and precise enough to ensure every decision is accurate and defensible. You wi
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