Complaints Management Officer II
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Industry Government Founded 2012 Type Government Website http://www.ipoa.go.ke/ Address 1st Ngong Avenue, ACK Garden Annex, 2nd floor P.O. Box 23035 - 00100 Nairobi, Kenya
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Job Purpose
- Receiving, sorting and processing complaints on police misconduct.
Key Responsibilities/ Duties / Tasks
An officer at this grade will undertake the following duties and responsibilities:
- Implementing strategies, policies, manuals, plans, standards and procedures pertaining to complaints management;
- Receiving, documenting and processing complaints;
- Updating records of all complaints received and processed;
- Participating in inquiries into complaints of police misconduct;
- Participating in complaints management review meetings
- Implementing the recommendations of the Internal Case Intake Committee;
- Collecting and collating data for internal and external reports on complaints management;
- Implementing risk mitigation measures; and
- Providing feedback to the complainants on the status of complaints.
Knowledge, Experience and qualifications required
For appointment to this grade, an officer must have the following qualifications:
- Bachelor’s Degree in any of the following disciplines: Law, Criminology, Psychology, Social Sciences, Public Administration, Public Relations, Sociology or equivalent qualifications from a recognized institution; and
- Proficiency in Computer Application.