Customer Care Officer I

Job Purpose Responsible for receiving clients and addressing their issues in a timely and efficient manner. Key Responsibilities/ Duties / Tasks An officer at this grade will undertake the following duties and responsibilities: Supporting the implementation of policies, strategies, guidelines, plans, standards and procedures that impact customer care while ensuring compliance with applicable laws and regulations; Implementing the Authority’s customer care function to enhance client satisfaction in line with the Authority’s Service Delivery Charter; Receiving client concerns, queries, and complaints and forwarding them to the relevant directorate or department; Receiving, attending to, and directing customers and telephone calls to relevant office areas; Supporting the conducting of customer satisfaction exit interviews; Consolidating data for compiling reports in customer care; Updating records related to customer care; Implementing risk mitigation measures in the division; Developing and implementing the individual work plan of staff; Job Competencies (Knowledge, Experience and Attributes / Skills). For appointment to this grade, an officer must have the following qualifications: Served for a period of three (3) years in the grade of Customer Care Officer II, IPOA 9 in a comparable and relevant position; Bachelor’s Degree in any of the following disciplines: - Business Administration, Public Relations, Customer Care Management or its equivalent from a recognized institution; and Proficiency in computer applications go to method of application »