Customer Care Service Administrator
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Industry Consulting Founded N / A Type Private Website https://www.peoplelink.co.ke/ Address
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RESPONSIBILITIES
- Receive and respond to customer inquiries via phone, email, and other communication channels.
- Provide accurate information on services, schedules, processes, and service requirements.
- Coordinate, schedule, and follow up on customer appointments and pending requests.
- Record customer data, service requests, complaints, and follow-up actions accurately.
- Collaborate with internal departments to ensure timely resolution and customer updates.
- Handle customer complaints professionally and escalate complex matters to supervisors.
- Assist in converting customer inquiries and opportunities into completed service requests.
- Prepare daily, weekly, and monthly customer service reports and manage administrative filing.
- Maintain strict confidentiality of customer records and adhere to company policies.
RESPONSIBILITIES
- Diploma or Certificate in Customer Service, Business Administration, Sales & Marketing, or a related field.
- Previous experience in customer care, service administration, or reception is an added advantage.
- Proficiency in Microsoft Office applications and general computer operations.
- Strong communication, interpersonal, and problem- solving skills.
- Excellent organizational skills with strong attention to detail and accurate record-keeping.
- Ability to multitask, prioritize tasks, work independently, and collaborate within a team.
- Professional, courteous, and customer-focused demeanor.