Customer Service Agent
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Industry Internet / E-commerce Founded 2014 Type Private Website http://www.kilimall.co.ke/ Address 3rd floor Towers,Lenana, Lenana Rd, Nairobi, Kenya
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Job responsibilities:
- Manage and respond to live chat inquiries and support tickets.
- Handle inbound and outbound customer calls
- Provide customer support through chat channels, ensuring timely and accurate responses.
- Customer issue follow up and inquiries to ensure prompt resolution.
- Attaining the required Customer satisfaction rate.
- Attain daily clearance and response rate below 3min.
Requirements:
- Typing speed of 40 words per Minute
- Degree or diploma in a Business-related Course
- Experience in a similar role
- Good Customer Service Skills
- Good communication skills
- Problem solving skill