Customer Service Imports
Never pay for any notarisation, certificate or assessment as part of any recruitment process.
When in doubt, contact us
Industry Consulting Founded 2010 Type Private Website http://www.platinum-outsourcinglogistics.com/ Address P.O BOX 28205, Kilimani Estate Nairobi, Nairobi Area 00200 Kenya
View All Jobs at Platinum Outsourcing and Logistics
Job Purpose:
- To coordinate customer service activities and manage import documentation processes, ensuring timely document processing, accurate shipment information, regulatory compliance, and effective communication with customers and relevant stakeholders.
Responsibilities
- Customer Service: Respond to customer inquiries, provide shipment updates, resolve service issues, and maintain professional customer relationships.
- Import Documentation: Prepare, review, verify, and process import documents, including commercial invoices, packing lists, bills of lading, certificates of origin, and other relevant shipping documents.
- Customs Clearance Coordination: Liaise with customs agents, shipping lines, transporters, and relevant authorities to facilitate timely customs clearance and cargo release.
- Documentation Compliance: Ensure all import documentation meets applicable customs regulations, company procedures, and statutory requirements.
- Shipment Tracking: Monitor shipment status, clearance progress, and delivery timelines, proactively communicating delays and corrective actions.
- Stakeholder Coordination: Coordinate with internal operations, finance, warehouse teams, customers, and external service providers to ensure seamless cargo movement.
- Data Management: Maintain accurate shipment records, update tracking systems, file documentation, and prepare operational reports.
- Issue Resolution: Identify and address documentation discrepancies, clearance delays, demurrage risks, and customer complaints.
Qualification and Experience
- Diploma in Clearing and Forwarding, or relevant Training from Kesra,
- Experience in customer service, import documentation, logistics, or customs clearance.
- Knowledge of import procedures, shipping documentation, and customs regulations in Kenya.
- Proficiency in Microsoft Office and logistics or shipment management systems.
- Strong communication, coordination, problem-solving, and organizational skills.
- High attention to detail, accuracy, accountability, and ability to work under pressure
Closes On 4 Nov, 2026