Operations Supervisor
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Industry ICT / Telecommunication Founded N / A Type N / A Website N / A Address
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We're looking for an Operations Supervisor to lead a team of 12-18 employees, drive operational excellence, and deliver world-class customer experiences.
What You'll Do
- Lead, coach, and motivate a team to achieve performance and quality goals
- Manage daily operations, staffing, service levels, and customer satisfaction
- Foster a culture of accountability, engagement, and continuous improvement
- Collaborate with Quality, Training, and Recruiting teams
- Provide ongoing feedback, recognition, and development opportunities
- Drive retention strategies and team performance
What We're Looking For
- Leadership experience in customer service or contact center environments (preferred)
- Strong communication and problem-solving skills
- Positive, solution-oriented mindset
- Ability to multitask and perform in a fast-paced environment
- Passion for coaching, mentoring, and developing people
- Advanced level of English (C1-C2)