Scheduler WellSky Experience Required - Remote
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Industry ICT / Telecommunication Founded N / A Type N / A Website N / A Address
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About the Role
- We are seeking an experienced Scheduler to coordinate caregiver-client scheduling, maintain service quality, and support daily operational activities. The ideal candidate must have previous scheduling experience within a home care, healthcare, staffing, or caregiving environment and hands-on experience using WellSky.
Must-Have Requirements
- Advanced English (C1)
- Minimum 1 year of experience as a Scheduler
- Previous experience using WellSky (required)
- Minimum 1 year of Customer Service experience
- Ability to work Monday-Friday, 1:00 PM - 10:00 PM EST
- Availability for on-call duties when required
Key Responsibilities
- Manage caregiver schedules and client assignments.
- Coordinate shift coverage and resolve scheduling conflicts.
- Ensure proper caregiver-to-client matching.
- Communicate with clients and caregivers regarding schedule updates and service needs.
- Answer inbound calls and provide exceptional customer service.
- Maintain accurate records within WellSky and other company systems.
- Verify timesheets and support payroll-related processes.
- Monitor staffing levels and coverage requirements.
- Assist with recruiting, onboarding, orientations, and employee documentation.
- Perform administrative and clerical duties as needed.
- Participate in on-call rotations outside standard business hours.
Preferred Qualifications
- Experience in home care, healthcare staffing, caregiving coordination, or scheduling environments.
- Knowledge of medical terminology.
- Strong organizational and multitasking abilities.