SDR Supervisor
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Industry ICT / Telecommunication Founded N / A Type N / A Website N / A Address
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About the Role
- We are seeking a highly motivated SDR Supervisor to lead, develop, and mentor a high-performing Sales Development team. This role is responsible for driving team performance, coaching SDRs, ensuring KPI achievement, maintaining operational excellence, and fostering a culture of accountability and continuous improvement.
- The ideal candidate has a strong background in sales leadership, outbound sales environments, and performance management, with the ability to motivate teams and deliver consistent results.
Key Responsibilities
- Lead, coach, and develop a team of SDRs to achieve and exceed performance goals.
- Monitor and manage key sales metrics, including outbound calls, lead generation, meeting bookings, conversion rates, CRM accuracy, and productivity.
- Conduct regular coaching sessions, performance reviews, and one-on-one meetings.
- Create and implement Performance Improvement Plans (PIPs) when necessary.
- Lead quality assurance initiatives, including call reviews, role-playing exercises, and training sessions.
- Ensure compliance with sales processes, prospecting frameworks, CRM standards, and communication guidelines.
- Analyze performance data and prepare daily, weekly, and monthly reports.
- Identify opportunities for process optimization and operational efficiency.
- Collaborate with leadership to execute sales strategies and improve team performance.
- Develop future team leaders and promote professional growth within the organization.
Qualifications Required
- Minimum 3 years of leadership experience in:
- SDR/BDR Team Management
- Outbound Sales
- Call Center Operations
- Appointment Setting
- High-Volume Sales Environments
- Proven experience managing KPI-driven sales teams.
- Advanced or Fluent English communication skills.
- Strong leadership, coaching, and people-management abilities.
- Excellent analytical, reporting, and organizational skills.
- Experience managing CRM and sales technology platforms.
Preferred Technical Experience
- Salesforce
- HubSpot
- Apollo.io
- Dialers and Sales Automation Tools
- Sales Reporting Platforms
Ideal Candidate
- Results-driven leader with a strong sense of accountability.
- Exceptional coaching and mentoring skills.
- Comfortable working in fast-paced, high-performance environments.
- Strong problem-solving and decision-making capabilities.
- Passionate about team development and continuous improvement.
- Able to motivate teams and drive consistent sales performance.