Service Desk Coordinator
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Industry Consulting Founded N / A Type Private Website https://www.peoplelink.co.ke/ Address
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Responsibilities
- Prepare accurate commercial quotations for parts, repairs, and replacements based on support team findings, including project-related activities.
- Track pending quotations and proactively follow up with clients to secure timely approvals.
- Collaborate with the Support Coordinator to keep preventive maintenance (PM) schedules updated and ensure execution on time.
- Confirm that flagged repair and replacement items are resolved prior to the next scheduled PM visit.
- Manage client communications, including answering service emails, and maintain up-to-date records of quotes, approvals, and PM schedules.
- Support the broader Support and Presales teams with coordination and administrative tasks to maintain smooth service delivery.
Requirements
- Diploma or Degree in Business Administration, Engineering, or a related field.
- 1-2 years of experience in a coordination, sales support, or customer service role (experience in a technical, security, or service industry is preferred).
- Proficiency in Microsoft Excel and Word; familiarity with CRM or quotation software is an added advantage.
- Excellent organizational, multitasking, and written communication skills with strong attention to detail.
- Proactive mindset capable of anticipating and resolving potential delays before they occur.