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Optiven Limited
Nairobi, KE
Internship - Customer Service
Contract
2 weeks ago
Who Should Apply We welcome applications from: - Final-year students or recent graduates or continuing students - Individuals seeking practical workplace experience - Candidates with strong communication, analytical, and organisational skills - Candidates who demonstrate initiative, professionalism, and a willingness to learn - Specific academic backgrounds preferred for certain rol
Attractive
CIC Insurance
Nairobi, KE
Call Agent
Full Time
2 weeks ago
About the Role The Call Centre Agent serves as the primary point of contact for clients, providing information and support regarding investment products, account services, transactions, and general inquiries. The role requires delivering exceptional customer service while ensuring compliance with regulatory requirements and company policies within the asset management industry. PRIMARY RESPONSIB
Attractive
Stratostaff
Nairobi, KE
Client Relations Assistant
Contract
2 weeks ago
Job Purpose The Client Relations Assistant is responsible for providing efficient and professional support to customers by responding to enquiries, processing orders, coordinating order fulfilment, and addressing customer service requests. The role ensures that customer orders and related information are accurately captured and maintained in the ERP system to facilitate timely and efficient servi
Attractive
Co-operative Bank of Kenya
Nairobi, KE
Assistant Customer Experience Officer - Digital Marketing
Full Time
2 weeks ago
Job Purpose Reporting to the Marketing Officer, the role supports the development and implementation of digital marketing activities that enhance the Sacco’s online visibility, engagement and reputation through creative digital campaigns, relevant content and data-driven communication initiatives. The role combines digital marketing execution with customer experience responsibilities, including
Attractive
Cigna
Nairobi, KE
IOH Comms-Customer Service Representative
Hybrid
2 weeks ago
Main Responsibilities You are responsible for client communication for designated account relationships and contracts. This includes responding to clients in a timely manner, providing complete and accurate information in one go. KEY AREAS: - Manage day-to-day communication with clients and insurers through various channels (Email, Phone, and Letter), with Emails and Calls being the primary ch
Attractive
Givva Wealthtech Limited
Nairobi, KE
Customer Service Manager
Full Time
2 weeks ago
Key Responsibilities - Manage customer service department and operations while driving a customer-centric culture across the business, ensuring all clients and partners receive timely and quality support. - Evaluate and optimize workforce capacity and skills, ensuring proper staffing and role alignment to deliver best-in-class customer support across Givva’s diverse financial products and ser
Attractive
Gap Recruitment Services Limited
Nairobi, KE
Service Desk Coordinator
Full Time
2 weeks ago
About the Role - Our client is seeking a highly organized, proactive, and detail-oriented Service Desk Coordinator to support the smooth delivery of after-sales service operations. - The role will be responsible for converting findings from preventive maintenance visits, call-outs, and support issues into accurate and timely commercial quotations. The successful candidate will also work close
Attractive
M-PAYA Energy
Mombasa, KE
Customer Support Executive- Intern
Full Time, Onsite
2 weeks ago
- We’re an Energy Services company offering Smart Metering, Water & Electricity Utilities Billing, Energy Management & Renewable Energy Solutions for residential, commercial & industrial customers. - We're looking for someone who is naturally empathetic, highly organised, and quick on their feet, someone who is passionate about delivering exceptional customer experiences, solving problems, and
Attractive
Flexi-Personnel
Nairobi, KE
Client Service Officer- Sales Event Delivery
Full Time
3 weeks ago
JOB PURPOSE: - The Client Service Officer will be responsible for winning new business, building strong client relationships, and delivering high-quality events that exceed customer expectations. - The role combines sales, client relationship management, creative event conceptualization, event planning, and on-site delivery. The officer will manage the client journey from the initial enquiry
Attractive
Amentum
Lamu, KE
Customer Services Manager
Full Time
3 weeks ago
Job Responsibilities: - Responding promptly and effectively to customer requests, ensuring accurate information, guidance, and status updates are provided in a timely manner. - Managing customer inquiries initiated from various sources, such as walk-ins, phone calls, faxes, or emails, while maintaining a professional and courteous demeanor. - Ensuring all customer complaints, concerns, or
Attractive
Centum
Nairobi, KE
Customer Success Officer
Contract
3 weeks ago
Key Accountabilities: - Coordinate and deliver seamless client onboarding, including setup, training and go-live support. - Build and maintain strong client relationships through regular engagement, follow-ups and proactive communication. - Monitor customer usage and adoption, identifying risks, challenges and opportunities to improve client outcomes. - Partner with internal teams to re
Attractive
Stratostaff
Nairobi, KE
Multilingual Call Centre Agents
Full Time
3 weeks ago
ROLE PURPOSE To deliver high-quality, multilingual customer service and support within the contact centre operations. The Multilingual Call Centre / Contact Centre Agent serves as a key touchpoint for clients, managing inquiries, handling service requests, and ensuring an outstanding customer experience. This role requires strong communication skills, cultural adaptability, and a proactive approa
Attractive
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