Assistant Executive - Customer Service Nakuru
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Industry Manufacturing / Production / FMCG Founded N / A Type Private Website https://pwani.net/ Address Pwani Oil Products Limited Wahunzi Street, Miji Kenda St, P. O. Box 81927 - 80100, Mombasa, Kenya.
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What You'll Do
- Proactively engage with customers via phone, email, SMS and WhatsApp.
- Process customer orders accurately and ensure timely conversion.
- Provide regular updates on delivery plans and resolve order-related issues.
- Build and maintain strong, long-term customer and distributor relationships.
- Gather market intelligence on competitor terms, offers and pricing.
- Support new product development and drive customer uptake.
- Maintain accurate records and prepare performance reports.
- Support account management, debt collections and system clean-up.
What We're Looking For
- Diploma/Degree in Business Administration, Marketing & Sales, Management, Communication, Business Analytics or a related field.
- At least 2 years' experience in customer service or a related role within the FMCG industry (preferred).
- Strong communication, negotiation and relationship-building skills. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and customer relationship management (CRM) systems.
- Customer-centric, proactive and results-oriented mindset.
- Good analytical and organizational skills.
- Knowledge of ERP systems is an added advantage.
- Make a real impact through strong customer partnerships.