Chatter / Customer Support Representative
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Industry ICT / Telecommunication Founded N / A Type N / A Website N / A Address
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About the job
- We are looking for an experienced Chatter / Customer Support Representative to join our team in Kenya. The ideal candidate is an excellent written communicator, customer-oriented, proactive, and able to handle multiple conversations simultaneously while delivering an outstanding customer experience.
Requirements:
- Minimum 1 year of experience as a Chatter, Live Chat Agent, Customer Support Representative, or in a similar role.
- Excellent written communication and typing skills.
- Ability to manage multiple chats and tasks simultaneously.
- Strong problem-solving and customer service skills.
- Proactive, organized, and results-driven mindset.
- Basic to intermediate knowledge of CRM and digital communication tools.
- Intermediate to advanced English proficiency.
- Full-time availability with flexibility to work different shifts as needed.
- Ability to work on-site in Kenya.
Key Responsibilities:
- Respond to customer inquiries through live chat platforms.
- Provide accurate information about products and services.
- Assist customers with questions, concerns, and issue resolution.
- Maintain a high level of customer satisfaction and engagement.
- Document customer interactions and update internal systems accordingly.
- Collaborate with internal teams to ensure efficient problem resolution.
- Follow company policies and quality standards at all times.