Customer Service Representative
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Industry ICT / Telecommunication Founded N / A Type N / A Website N / A Address
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Schedule: Monday to Sunday, rotating shifts between 4:00 PM and 4:00 AM (Kenya Time), totaling 44 hours per week, with 2 days off per week.
About the Role:
- As a Tire Support Specialist, you'll be the first point of contact for consumers, tire installers, and wholesale distributors. You'll assist customers with tire-related inquiries and support existing orders through multiple channels, including:
- Voice Calls
- Chat Support
- Email Support
Requirements:
- English proficiency: C1+ (Advanced)
- 6-12 months of Customer Service experience in a Call Center environment
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a growth mindset
- Ability to multitask across different communication channels
- Full availability for rotating shifts
- Ability to pass English and skills assessments
Nice to Have:
- Sales experience
- Retention experience
- Spanish language skills
Benefits:
- Fully paid training
- Stable and multicultural work environment
- Opportunity to work with a globally recognized brand