General Manager

Key Responsibilities

• Provide overall leadership and strategic direction for the business across Kenya and Tanzania, ensuring the achievement of growth, profitability, and operational objectives.
• Oversee day-to-day operations, working closely with departmental heads to ensure seamless service delivery, operational efficiency, effective resource utilisation, and high customer satisfaction.
• Lead, mentor, and support a team through the leadership structure, fostering a collaborative, accountable, and high-performance culture.
• Drive continuous improvement initiatives across the organisation, ensuring operational excellence, service quality, risk management, and adherence to industry best practices.
• Oversee financial performance, including budgeting, forecasting, cash flow management, financial controls, and profitability, ensuring sound governance and informed decision-making.
• Provide strategic oversight to the Sales and Marketing function, supporting revenue growth, key client relationships, market expansion, and the achievement of commercial targets.
• Ensure the effective utilisation and development of technology and business systems to support operational efficiency, reporting, data security, and business growth.
• Maintain strong relationships with shareholders, industry stakeholders, suppliers, tourism authorities, and key partners, while ensuring compliance with all relevant legal and regulatory requirements and acting as an ambassador for the organisation.

Key Qualifications

• Bachelor’s degree in Business Administration, Tourism Management, Hospitality Management, Finance, or a related field; an MBA or relevant postgraduate qualification is advantageous.
• Senior leadership experience within Destination Management, Tourism, Travel, or a related service industry in East Africa.
• Proven track record of leading multi-functional teams and managing complex operations, ideally across multiple business units, regions, or countries.
• Strong commercial and financial management experience, with the ability to drive profitability, budgeting, forecasting, and business performance.
• Demonstrated success in leading organisational growth, operational improvement initiatives, and strategic business transformation.
• Strong leadership, people management, and team development skills, with the ability to build high-performing and engaged teams.
• Commercially astute and strategic in outlook, with excellent operational, analytical, decision-making, and execution capabilities.
• Excellent communication, stakeholder management, and relationship-building skills, combined with a hands-on, adaptable, and solutions-oriented approach.